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Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction / Chang Richard Y.; P. Keith Kelly
Material type:
TextSeries: Quality improvement seriesPublication details: London : Kogan Page, 1995.Description: vii, 104 p. ; 25 cmISBN: - 074941653X
- FS 658.1 C36s 1995
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Higher Education Department Library Faculty Section | FS 658.1 C36s 1995 (Browse shelf(Opens below)) | Available | 15865 |
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| FS 658.1 C36m 1995 Meetings that work : | FS 658.1 C36s Continuous Process improvement | FS 658.1 C36s 1995 Succeeding as a self - managed team : | FS 658.1 C36s 1995 Satisfying internal customers first : | FS 658.1 Ch36i 1995 Improving through benchmarking : | FS 658.1 Ch36s 1995 Step - by - step problem solving : | FS 658.3 B14m 1995 Measuring team performance : |
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