Satisfying internal customers first :
1995.
Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction / Chang Richard Y.; P. Keith Kelly - London : Kogan Page, 1995. - vii, 104 p. ; 25 cm. - Quality improvement series .
074941653X
Organizational management--Guidebook
= 15865
Faculty Section
Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction / Chang Richard Y.; P. Keith Kelly - London : Kogan Page, 1995. - vii, 104 p. ; 25 cm. - Quality improvement series .
074941653X
Organizational management--Guidebook
= 15865
Faculty Section
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