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	1.	No cover image available No cover image available Step - by - step problem solving : a practical guide to ensure problems get ( and stay ) solved / Chang Richard Y.; P. Keith Kelly Series: Quality improvement series Material type: Text Publication details: London : Kogan Page, 1995 Online resources: Click to see Table of Contents Availability: Items available for loan: Higher Education Department Library (1)Call number: 658.1 Ch36s 1995. Place hold Add to cart (remove)
	2.	No cover image available No cover image available Meetings that work : a practical guide to shorter and more productive meetings / Chang Richard Y.; Kwin R. Kehoe Series: Quality improvement series Material type: Text Publication details: London : Kogan Page, 1995 Availability: Items available for loan: Higher Education Department Library (1)Call number: FS 658.1 C36m 1995. Place hold Add to cart (remove)
	3.	No cover image available No cover image available Succeeding as a self - managed team : a practical guide to operating as a self managed work team / Chang Richard Y.; Mark J. Curtin Series: Quality improvement series Material type: Text Publication details: London : Kogan Page, 1995 Availability: Items available for loan: Higher Education Department Library (1)Call number: FS 658.1 C36s 1995. Place hold Add to cart (remove)
	4.	No cover image available No cover image available Improving through benchmarking : a practical guide to achieving peak process performance / Chang Richard Y.; P. Keith Kelly Series: Quality improvement series Material type: Text Publication details: London : Kogan Page, 1995 Availability: Items available for loan: Higher Education Department Library (1)Call number: FS 658.1 Ch36i 1995. Place hold Add to cart (remove)
	5.	No cover image available No cover image available Step - by - step problem solving : a practical guide to ensure problems get ( and stay ) solved / Chang Richard Y.; P. Keith Kelly Series: Quality improvement series Material type: Text Publication details: London : Kogan Page, 1995 Availability: Items available for loan: Higher Education Department Library (1)Call number: FS 658.1 Ch36s 1995. Place hold Add to cart (remove)
	6.	No cover image available No cover image available Continuous improvement tools : a practical guide to achieve quality results / Chang Richard Y.; Matthew E. Niedwiecki Series: Quality Improvement Series Material type: Text Publication details: London : Kogan Page, 1995 Availability: Items available for loan: Higher Education Department Library (2)Call number: FS 658.1 C36c 1995, ... Place hold Add to cart (remove)
	7.	Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction / Chang Richard Y.; P. Keith Kelly Series: Quality improvement series Material type: Text Publication details: London : Kogan Page, 1995 Availability: Items available for loan: Higher Education Department Library (1)Call number: FS 658.1 C36s 1995. Place hold Add to cart (remove)

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