000			00502nam a22001697a 4500
999			_c42000 _d42000
003			PILC
005			20210602094215.0
008			210602b ||||| |||| 00| 0 eng d
020			_a 9781774075777.
082			_aELB 647 P22s 2019
100			_aPardillo, Jonah C.
245			_aService Operations Management
260			_aAshland : Society Publishing, _c2019
650			_a1. Consumer satisfaction 2. Customer services--Management
856			_ueBook Collection (EBSCOhost)
942			_2ddc _cEBOOKS