| 000 | 00517nam a2200181Ia 4500 | ||
|---|---|---|---|
| 003 | PILC | ||
| 008 | 150929s1995||||xx |||||||||||||| ||und|| | ||
| 020 | _a9813046597 | ||
| 040 | _cSICM LIBRARY | ||
| 082 | _a658.812 T78a 1995 | ||
| 245 |
_aAchieving excellence through customer service / _cTschohl John; Steve Franzmeier |
||
| 260 |
_aSingapore : _bSSMB, _c1995. |
||
| 300 | _avii, 294 p. ; 23 cm. | ||
| 650 | _aCustomer relations | ||
| 650 | _aCustomer service | ||
| 650 | _aSales management | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c17251 _d17251 |
||