| 000 | 00658nam a2200181Ia 4500 | ||
|---|---|---|---|
| 999 |
_c16974 _d16974 |
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| 003 | PILC | ||
| 005 | 20201111153251.0 | ||
| 008 | 150929s2012||||xx |||||||||||||| ||und|| | ||
| 020 | _a9789814352611 | ||
| 040 | _cSICM LIBRARY | ||
| 082 | _aHRM 647.94 T64 | ||
| 245 |
_aTotal quality management for hospitality and tourism / _cRobert C. Ford /et.al. |
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| 260 |
_aSingapore : _bCengage Learning Asia, _c2012. |
||
| 300 | _a522p.; 23 cm. | ||
| 650 |
_aHospitality industry _xCustomer service |
||
| 856 |
_uhttps://sic-library.pilc.org.ph/cgi-bin/koha/opac-retrieve-file.pl?id=c45fe9d74ce9d8b0dc87f4e349406cfa _yClick to see Table of Contents |
||
| 942 |
_2ddc _cBK |
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