000			00464nam a2200181Ia 4500
003			PILC
008			150929s2011||||xx |||||||||||||| ||und||
020			_a9780071289283
040			_cSICM LIBRARY
082			_a658.85 F97a
100			_aFutrell, Charles M.
245			_aABC's of relation selling through service
250			_a11th ed.
260			_aNew York : _bMcGraw-Hill, _c2011.
300			_axxxiii, 538p.; 25cm.
650			_aSelling
942			_2ddc _cBK
999			_c13852 _d13852