| 000 | 00732nam a2200217Ia 4500 | ||
|---|---|---|---|
| 999 |
_c13095 _d13095 |
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| 003 | PILC | ||
| 005 | 20210508205933.0 | ||
| 008 | 150929s2001||||xx |||||||||||||| ||und|| | ||
| 020 | _a9814058920 | ||
| 040 | _cSICM LIBRARY | ||
| 082 | _a658.802 L94s 2001 | ||
| 100 | _aLovelock, Christopher | ||
| 245 |
_aServices marketing : _bpeople, technology, strategy |
||
| 250 | _a4th ed. | ||
| 260 |
_aNew Jersey : _bPrentice Hall, _c2001. |
||
| 300 | _axviii, 717 p. ; 25 cm. | ||
| 650 |
_aCustomer services _xMarketing |
||
| 650 |
_aService industries _xMarketing |
||
| 856 |
_uhttps://sic-library.pilc.org.ph/cgi-bin/koha/opac-retrieve-file.pl?id=bd05e2f0e6b1894a932ab79fe4e50efa _zClick to See Table of Contents |
||
| 942 |
_2ddc _cBK |
||