| 000 | 00592nam a2200181Ia 4500 | ||
|---|---|---|---|
| 003 | PILC | ||
| 008 | 150929s1999||||xx |||||||||||||| ||und|| | ||
| 020 | _a471984906 | ||
| 040 | _cSICM LIBRARY | ||
| 082 | _a658.802 K15s | ||
| 245 |
_aServices marketing management : _ban international perspective / _cKasper Hans; Pietvan Helsdingen; Wouter de Vries Jr. |
||
| 260 |
_aNew Nork : _bJohn Wiley & Sons, _c1999. |
||
| 300 | _axviii, 750 p. ; 24 cm. | ||
| 650 |
_aCustomer services _xMarketing |
||
| 650 | _aMarketing management | ||
| 650 |
_aService industries _xMarketing |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c13093 _d13093 |
||