000			00561nam a2200193Ia 4500
003			PILC
008			150929s1994||||xx |||||||||||||| ||und||
020			_a844235865
040			_cSICM LIBRARY
082			_a658.8 D95a 1994
100			_aDutka, Alan
245			_aAMA handbook for customer satisfaction
260			_aIllinois : _bNTC Publishing Group, _c1994.
300			_aviii, 231 p. ; 23 cm.
500			_aIncludes bibliographical references and index
650			_aConsumer satisfaction _xResearch
650			_aConsumers _xResearch
942			_2ddc _cBK
999			_c13045 _d13045