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	1.	No cover image available No cover image available Handbook of services marketing and management / Teresa A. Swartz; Dawn Iacobucci Material type: Text Publication details: London : Sage Publications, Inc., 2000 Online resources: Click to See Table of Contents Availability: Items available for loan: Higher Education Department Library (1)Call number: 658 H19 . Place hold Add to cart (remove)
	2.	Customer service : skills for success by Lucas, Robert W Edition: 4th ed. Material type: Text Publication details: Boston : Mc Graw-Hill, 2009 Online resources: Click to see Table of Contents Availability: Items available for loan: Higher Education Department Library (2)Call number: 658.812 L96c, ... Place hold Add to cart (remove)
	3.	No cover image available No cover image available Service marketing / Rust Roland T.; Anthony J. Zahoric; Timothy L. Keiningham Material type: Text Publication details: New York : Harper Collins College Publishers, 1996 Online resources: Click to See Table of Contents Availability: Items available for loan: Higher Education Department Library (1)Call number: 658.8 R91s 1996. Place hold Add to cart (remove)
	4.	Total quality management for hospitality and tourism / Robert C. Ford /et.al. Material type: Text Publication details: Singapore : Cengage Learning Asia, 2012 Online resources: Click to see Table of Contents Availability: Items available for loan: Higher Education Department Library (1)Call number: HRM 647.94 T64. Place hold Add to cart (remove)
	5.	Achieving excellence through customer service / Tschohl John; Steve Franzmeier Material type: Text Publication details: Singapore : SSMB, 1995 Availability: Items available for loan: Higher Education Department Library (1)Call number: 658.812 T78a 1995. Place hold Add to cart (remove)
	6.	Quality Service management in tourism and hospitality by Daryl Ace V. Cornell Ronald G. Manzano Material type: Text; Format: print ; Literary form: Not fiction Publication details: Manila Rex Bookstore 2020 Online resources: Click to see Table of Contents Availability: Items available for loan: Higher Education Department Library (2)Call number: HRM 647.94 C11q, ... Place hold Add to cart (remove)

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