TY  - BOOK
AU  - Harmon, Paul
TI  - Business Process Chance: A business process management guide for managers and process professionals
SN  - 978-0-12-800378-9
U1  - 658.406 
PY  - 2014///
CY  - Boston
PB  - Elsevier
KW  - Electronic Commerce
KW  - Organizational Change
KW  - System Design
ER  -