TY  - BOOK
AU  - Miller,Glenn
TI  - Customer Service and Innovation in Labraries
SN  - 917846397
U1  - 027 M61c 
PY  - 1996///
CY  - United State of America
PB  - Highsmith Press LLC, 
KW  - Libraries and readers
KW  - United States
N1  - Index
ER  -