TY  - BOOK
TI  - Satisfying internal customers first: a practical guide to improving internal and external customer satisfaction 
SN  - 074941653X
U1  - FS 658.1 C36s 1995 
PY  - 1995///
CY  - London
PB  - Kogan Page
KW  - Organizational management
KW  - Guidebook
ER  -