TY  - BOOK
TI  - Improving through benchmarking: a practical guide to achieving peak process performance 
SN  - 749416556
U1  - FS 658.1 Ch36i 1995 
PY  - 1995///
CY  - London
PB  - Kogan Page
KW  - Organizational management
KW  - Guidebook
ER  -