TY  - BOOK
TI  - Total quality management for hospitality and tourism
SN  - 9789814352611
U1  - HRM 647.94 T64 
PY  - 2012///
CY  - Singapore
PB  - Cengage Learning Asia
KW  - Hospitality industry
KW  - Customer service
UR  - https://sic-library.pilc.org.ph/cgi-bin/koha/opac-retrieve-file.pl?id=c45fe9d74ce9d8b0dc87f4e349406cfa
ER  -