TY  - BOOK
TI  - Cases in total quality management
SN  - 750615656
U1  - 658.562 Oa4c 1994 
PY  - 1994///
CY  - London
PB  - Butterworth- Heinemann Ltd.
KW  - Total quality management
KW  - Case studies
N1  - Includes index
ER  -