TY  - BOOK
AU  - Ramasamy, Subburaj
TI  - Total quality management
SN  - 9780071268127
U1  - 658.562 R14t 
PY  - 2009///
CY  - New Delhi
PB  - Tata Mc Graw-Hill
KW  - Strategic planning
KW  - Total quality management
ER  -