TY  - BOOK
AU  - Lucas, Robert W.
TI  - Customer service: skills for success
SN  - 9780071277501
U1  - 658.812 L96c 
PY  - 2009///
CY  - Boston
PB  - Mc Graw-Hill
KW  - Customer service
UR  - https://sic-library.pilc.org.ph/cgi-bin/koha/opac-retrieve-file.pl?id=ff88726df86bab9f9e36d362804d599d
ER  -