TY  - BOOK
TI  - The one to one manager: real-world lessons in customer elationships management 
U1  - 658.812 P39o 
PY  - 2000///
CY  - New York
PB  - Random House, Inc.
KW  - Marketing
KW  - Customer relations
UR  - https://sic-library.pilc.org.ph/cgi-bin/koha/opac-retrieve-file.pl?id=80026956487c394bf95d90ee14788ce2
ER  -