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Handbook of services marketing and management / Teresa A. Swartz; Dawn Iacobucci

Material type: TextTextPublication details: London : Sage Publications, Inc., 2000.Description: Ix, 521 p. ; 25 cmISBN:
  • 761916121
Subject(s): DDC classification:
  • 658 H19
Online resources:
Santa Isabel College - Manila Library | 210 Taft Avenue, Ermita, Manila, Philippines 1000
Tel. (02) 525-9416 to 19 loc.149 / 127 | E-mail siclibrary@gmail.com