AMA handbook for customer satisfaction
1994.
Dutka, Alan
AMA handbook for customer satisfaction - Illinois : NTC Publishing Group, 1994. - viii, 231 p. ; 23 cm.
844235865
Includes bibliographical references and index
Consumer satisfaction--Research
Consumers--Research
= 17142
Circulation Section
Dutka, Alan
AMA handbook for customer satisfaction - Illinois : NTC Publishing Group, 1994. - viii, 231 p. ; 23 cm.
844235865
Includes bibliographical references and index
Consumer satisfaction--Research
Consumers--Research
= 17142
Circulation Section
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